Contact Name: Gertrude Madovi
Telephone Number: +44(0)5603448791
Efax Number: +44 (0)705 365 3050
Email: Gertrude.madovi@dbint.co.uk
Let us know what you think about DBI services
We welcome your views on the services we provide. Feedback of all kinds allows us to make improvements to our services and praise those areas which you feel excel. Let us know what you think of us. What experience have you had? What does the hospital do well? Would you recommend this hospital to friends and relatives? Is there anything you would like to see changed? Have you got any concerns?
Compliments
DBI receives a significant number of compliments about the various services we provide. All compliments are gratefully received. If you feel you would like to thank the team who looked after you or praise the work of a specific service, then more information is provided below.
Raising concerns
If you have a concern about any of our services, we recommend you contact the Customer Advisory Liaison Service (CALS) Desk at cals@dbint.co.uk or call +44(0)5603448791
We understand that being in hospital or caring for someone who is having treatment can be stressful at the best of times. The CALS service is available to help you with any difficulties or concerns you may have. They can speak on your behalf of anyone involved in your care, or the care of your relative or friend.
If you cannot find the information you are looking for please contact a member of the DBI desk at customercare@dbint.co.uk who will be happy to answer your query or direct your call to the relevant personnel.
General comments
If you would like to informally make a suggestion please e-mail customercare@dbint.co.uk where we are interested to hear any ideas which may improve the experiences of our clients.
Perhaps you feel our website is missing some information you would find useful or you would like to see a particular service added to the repertoire of the company.
All constructive comments are most welcome, however small.
Our vision is ‘to provide high quality, efficient and effective services for all’ and with your help this goal is just around the corner.
Tel: +44(0)5603 448 791
No formal procedure is in place for complaints regarding private care providers at present in the UK, however as a reputable healthcare provider DBI have the above system in place for responding to complaints in a suitable fashion. If you are not happy with any of our services, please tell us.